Address
69/365, Madhyam Marg, Ward 27, Mansarovar Sector 6, Mansarovar, Jaipur, Rajasthan, India 302020

Work Hours
Monday to Friday: 11AM - 8PM
Weekend: 11AM - 8PM

FAQ’s

Welcome to Madhubala Pearls’ FAQ page, where we aim to provide answers to common inquiries about our exquisite pearl jewelry and services. Whether you’re curious about our product offerings, shipping policies, or care instructions for your pearls, we’re here to ensure your experience with us is seamless and enjoyable. If you have any further questions or need assistance, please don’t hesitate to contact our friendly customer support team.

What are freshwater pearls and how do I care for them?

Freshwater pearls are produced by mussels living in rivers, lakes, or ponds. They are known for their diverse colors, shapes, and affordability compared to saltwater pearls. To maintain the luster of your pearl jewelry, avoid exposure to chemicals, perfumes, and cosmetics. Clean with a soft cloth after wearing and store them separately in a jewelry box or pouch.

Do you have a physical store where I can view the jewelry in person?

Yes, we welcome you to visit our charming boutique located at 69/365, Madhyam Marg, Mansarovar, Jaipur, Rajasthan, India, 302020. Immerse yourself in the world of Madhubala Pearls where you can explore our exquisite collections of freshwater pearl jewelry firsthand. Please check our store hours and feel free to drop by to discover the perfect piece of pearl jewelry for yourself or a loved one.

Do you offer customization or personalization options?

Absolutely! At Madhubala Pearls, we understand that each piece of jewelry should reflect your unique style and preferences. We offer customization services to tailor our freshwater pearl jewelry to your specifications. Whether you desire a personalized necklace, bracelet, or earrings, our skilled artisans can work with you to create a bespoke piece that resonates with your individual taste and captures the essence of natural beauty. Please contact us directly to discuss your ideas and explore how we can bring your vision to life.

Do you offer gift wrapping?

We do not currently offer gift wrapping, but we are planning to offer our customers this feature in future.

Do you ship internationally?

Yes, we ship internationally. Shipping costs and delivery times may vary depending on the destination. Delivery times vary based on destination but typically range from 3-7 business days for major destinations.

What is your return or exchange policy?

We do not currently offer refunds. In the rare event that your item arrives damaged or defective, please contact our customer support team immediately for assistance. We will work to resolve the issue promptly. Please refer to our Refund & Return Policy page for detailed instructions.

How can I contact customer support?

For any inquiries or assistance, please reach out to our customer support team via email at care@madhubalapearls.com or through our Contact Us page.

pearl care

Learn about pearl care with our pearl FAQs, your go-to guide for maintaining the timeless beauty of your pearls. Find essential tips on how to clean, store, and care for your pearls. We also answer FAQs about pearl types, their origins, and how to distinguish genuine pearls from imitations. Whether you're new to pearls or a seasoned collector, our expert advice will help you be an expert of your own when it comes to pearl care, and keeping your pearls shining for generations.

Pearl Care FAQs
faq's freshwater pearls

Need to reach us?

At Madhubala Pearls, we are always here to assist you with any inquiries or concerns you may have. Whether you need help selecting the perfect piece, have questions about your order, or require additional information about our products, our dedicated customer support team is ready to help. You can reach out to us through our contact page, email, or phone.

Contact Us

Check out our blog for tips on pearl care, freshwater pearl history, and much more...